Privacy Policy

LegalBillz Services ("we", "our", "platform") is committed to protecting the privacy and security of users' personal and financial information. This Privacy Policy explains how we collect, use, store, process, and safeguard user data when accessing or using our website and digital payment services.

By using our platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Mobile number
• Email address
• Billing consumer details
• Account login credentials

Transaction Information

• Payment amount
• Biller name and bill details
• Payment method (UPI / card / net banking)
• Transaction reference IDs
• Payment gateway response data

Technical & Device Information

• IP address
• Browser type and device information
• Operating system
• Session activity and timestamps
• Website interaction logs

Communication Records

• Customer support interactions
• Transaction alerts and service notifications

2. Purpose of Data Collection

User information is collected and processed for:

• Facilitating secure bill payment and recharge services
• Transaction authentication and fraud prevention
• Generating digital payment receipts and service confirmations
• Compliance with legal, regulatory, and payment network requirements
• Improving platform performance, reliability, and user experience
• Resolving disputes, chargebacks, or payment investigations

3. Payment Processing & Third-Party Sharing

LegalBillz does not store sensitive financial data such as full card details, CVV, or banking passwords. Payments are securely processed through authorized payment gateway partners and regulated payment infrastructure providers.

User information may be shared with:

• Payment gateways and banking partners
• BBPS / biller systems for transaction processing
• Law enforcement or regulatory authorities when legally required
• Fraud monitoring and risk assessment service providers

Such sharing is limited to the extent necessary for service delivery and compliance obligations.

4. Data Security Measures

We implement reasonable technical and organizational safeguards to protect user data, including:

• Encrypted communication protocols (HTTPS / SSL)
• Access control and authentication mechanisms
• Transaction monitoring and fraud detection systems
• Secure server logging and audit trail maintenance

While we strive to protect user information, users acknowledge that no digital platform can guarantee absolute security.

5. User Responsibility

Users are responsible for maintaining the confidentiality of:

• Login credentials
• OTPs and payment authentication codes
• Device access and security settings

LegalBillz shall not be liable for unauthorized transactions arising from user negligence, phishing, malware, SIM swap, or compromised devices.

6. Data Retention

User and transaction data may be retained for:

• Legal compliance requirements
• Payment dispute resolution
• Financial audit and regulatory reporting
• Fraud prevention monitoring

Data retention duration shall be determined based on operational necessity and applicable laws.

7. Cookies & Usage Tracking

Our website may use cookies or similar technologies to:

• Maintain secure login sessions
• Analyze website usage patterns
• Improve service functionality

Users may disable cookies through browser settings; however, certain features of the platform may be affected.

8. Legal Compliance

User data may be disclosed where required under applicable Indian laws including but not limited to:

• Information Technology Act, 2000
• Payment and Settlement Systems regulations
• Law enforcement investigation procedures

Electronic records and system logs maintained by the platform shall be considered valid evidence for dispute resolution.

9. Changes to Privacy Policy

LegalBillz reserves the right to update or modify this Privacy Policy at any time. Continued use of the platform after updates shall constitute user acceptance of revised terms.

10. Contact Information

For privacy-related concerns or data requests, users may contact:

LegalBillz Services
Email: support@legalbillz.com

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For any questions regarding this Privacy Policy, please contact us at support@legalbillz.com